1. Average U.S. Internet user spends more time on Facebook than on Google, Yahoo, YouTube, Microsoft, Wikipedia, and Amazon combined.
2. Twitter annual growth rate is a phenomenal 1,105%.
3. 69% of online shoppers regularly use social media sites.
4. Poor customer service costs companies $83 billion annually.
5. 58% of American 12-year-olds own a cell phone.
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